Privacy Policy
Last updated: October 24, 2026
NiVyn ElderSafe is designed around explicit consent. Precise family location sharing is off by default and can be stopped by the person being located.
What we collect
We collect account and contact information, authentication and security records, check-ins, family links, device and notification information, subscription records, and the safety information needed to provide the features you choose. When location sharing is enabled, we may process location points, saved places, expected-arrival plans and driving summaries according to the selected settings.
Location privacy
- Location sharing is off by default.
- The person being located controls whether sharing is enabled and whether shared location is precise or approximate.
- Temporary sharing can expire automatically.
- Linked family cannot enable location sharing or upload another person's coordinates.
- Location history is bounded by the selected plan and preference, with an absolute 30-day application retention ceiling.
- Stopping sharing stops future collection by NiVyn ElderSafe and prevents linked family from receiving location coordinates through family-safety APIs.
Health and smartwatch data
Only if the person chooses to connect Apple Health (iPhone) or Health Connect (Android), NiVyn ElderSafe reads these readings written there by their watch or apps: heart rate, resting heart rate, heart rate variability, blood pressure, blood oxygen, breathing rate, body and skin temperature, steps, sleep duration, weight, blood glucose, active calories, walking distance and, on Apple Watch, the ECG result label and average heart rate (never the ECG waveform). NiVyn never writes to Apple Health or Health Connect.
- Purpose: show recent wellness readings, gentle wellness check-ins and the weekly/monthly care report for the person and the family members they linked.
- Sharing: only with linked family members the person approved, and with our hosting provider to store it. Never sold, never used for advertising or ad measurement, never used to train AI models.
- Retention: readings are kept while the account is active to show trends and reports; they are deleted with the account (30 days after a deletion request). Disconnecting Apple Health/Health Connect stops new reads.
- Deletion: in the app (Settings → Privacy) or at nivyn.ca/delete-account.html.
- Not medical advice: readings are shown as reported by the source device. NiVyn does not diagnose or treat anything and is not a medical device. Talk to a health professional about any reading.
Use of information received from Health Connect follows the Health Connect Permissions policy, including its Limited Use requirements. HealthKit data is not shared with third parties for advertising or data brokerage.
Données de santé et de montre connectée
Seulement si la personne choisit de connecter Apple Santé (iPhone) ou Santé Connect (Android), NiVyn ElderSafe lit les données écrites par sa montre ou ses applications : fréquence cardiaque, fréquence cardiaque au repos, variabilité cardiaque, pression artérielle, oxygène sanguin, fréquence respiratoire, température corporelle et cutanée, pas, durée du sommeil, poids, glycémie, calories actives, distance de marche et, sur Apple Watch, le résultat de l'ECG et la fréquence moyenne (jamais le tracé ECG). NiVyn n'écrit jamais dans Apple Santé ni Santé Connect.
- But : afficher les mesures récentes, les vérifications de bien-être et le rapport hebdomadaire/mensuel pour la personne et les proches qu'elle a liés.
- Partage : uniquement avec les proches liés approuvés par la personne, et notre hébergeur pour le stockage. Jamais vendues, jamais utilisées pour la publicité ni pour entraîner l'IA.
- Conservation : tant que le compte est actif; supprimées avec le compte (30 jours après la demande). Déconnecter Apple Santé/Santé Connect arrête les lectures.
- Suppression : dans l'application (Réglages → Confidentialité) ou sur nivyn.ca/delete-account.html.
- Pas un avis médical : les mesures sont affichées telles que fournies par l'appareil. NiVyn ne pose aucun diagnostic et n'est pas un dispositif médical.
Why we use information
We use information to authenticate accounts, provide daily check-ins, family communication, safety alerts, consented location features, expected-arrival monitoring, account support, fraud/security protection, billing, privacy requests and legally required audit records. We do not sell personal information for advertising.
Who can see it
Information is shared only as needed with linked family members you authorize and service providers used to operate NiVyn ElderSafe, such as hosting, push notification, email, communications and payment providers. Providers are expected to process information only for the contracted service.
Retention and deletion
Different records have different retention periods. Location history is limited to 2, 7 or 30 days according to the active entitlement and user preference. Security, billing and audit records may be retained longer where reasonably necessary or legally required. Account deletion requests trigger revocation and scheduled hard deletion, subject to legally required records.
Your choices and rights
You can change consent settings, stop location sharing, request access or correction, export your information, withdraw consent and request deletion through the application, at nivyn.ca/delete-account.html or by contacting privacy@nivyn.ca. Quebec residents may also contact the Commission d'accès à l'information du Québec.
Security
NiVyn ElderSafe uses HTTPS/TLS, encrypted production storage, protected application secrets, session revocation, MFA for sensitive family/admin operations, audit logging and production monitoring. No online service can guarantee absolute security.
Important safety limitation
NiVyn ElderSafe is a family coordination and safety application. It is not a medical device and is not a replacement for 911 or local emergency services. Suspected crash or fall signals are not presented as guaranteed medical-grade detection.
Contact
Privacy: privacy@nivyn.ca
Security: security@nivyn.ca
Support: support@nivyn.ca